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#59b88f;outline-offset:3px}.skip{position:absolute;top:-80px;left:16px;background:#fff;padding:12px;z-index:10}.skip:focus{top:10px}.topbar{background:#fff;border-bottom:1px solid var(--line)}.topbar-inner{max-width:1280px;margin:auto;padding:24px 40px;display:flex;align-items:center;justify-content:space-between;gap:24px}.brand{display:flex;gap:20px;align-items:center;font-size:16px;letter-spacing:-.3px}.brand img{width:115px;height:auto}.brand-divider{height:25px;width:1px;background:#dedfdf}.topbar nav{display:flex;gap:24px;align-items:center}.nav-link{font-size:13px;font-weight:500}.user-name{font-size:12px;color:var(--muted);border-left:1px solid var(--line);padding-left:22px;max-width:150px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.topbar form{margin:0}.btn{display:inline-flex;align-items:center;justify-content:center;gap:18px;border:1px solid transparent;padding:13px 22px;border-radius:7px;font-weight:600;font-size:13px;line-height:1.5;transition:background .15s,transform .15s;white-space:nowrap}.btn:hover{transform:translateY(-1px)}.btn.dark{background:var(--ink);color:#fff}.btn.dark:hover{background:#323637}.btn.outline{background:#fff;border-color:#dce0de;color:var(--ink)}.btn.outline:hover{background:#f0f3f1}.btn.small{padding:9px 15px;font-size:12px}.btn.full{width:100%}.text-link{font-weight:600;font-size:13px}.page{max-width:1280px;margin:auto;padding:44px 40px 70px;min-height:calc(100vh - 300px)}.wide-page{padding-top:0}.eyebrow{font-size:10px;letter-spacing:1.9px;font-weight:700;display:flex;align-items:center;gap:8px;line-height:1.7}.green-dot{display:inline-block;width:7px;height:7px;background:var(--green);border-radius:50%;flex-shrink:0}.footer{border-top:1px solid var(--line);max-width:1200px;margin:0 auto;padding:32px 0;display:flex;justify-content:space-between;gap:24px;color:var(--muted)}.footer strong{color:var(--ink);font-size:12px;display:block}.footer span{font-size:12px;display:block;margin-top:3px}.footer 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var(--line);width:32px;height:32px;display:grid;place-items:center;border-radius:50%}.product-card h3{margin-bottom:10px}.product-card p{max-width:410px;color:var(--muted);font-size:13px;margin-bottom:24px}.how{display:grid;grid-template-columns:repeat(3,1fr);gap:42px;border-top:1px solid var(--line);padding-top:38px;margin-top:48px}.step{font-size:10px;color:var(--green);display:block;margin-bottom:12px;font-weight:600}.how h3{font-size:14px;margin-bottom:9px}.how p{color:var(--muted);font-size:12px;max-width:270px;margin:0}.auth-shell{display:grid;grid-template-columns:1fr 1fr;background:#fff;border:1px solid var(--line);border-radius:16px;overflow:hidden;margin:55px auto 0;max-width:980px;min-height:565px}.auth-aside{padding:48px;background:#1b1e1d;color:#fff;display:flex;flex-direction:column}.auth-aside .eyebrow{color:#8da297}.auth-aside h1{font-size:40px;line-height:1.15;letter-spacing:-1.6px;margin:40px 0 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a{font-weight:600}.otp{font-size:25px!important;letter-spacing:10px;text-align:center}.resend-form{display:flex;flex-wrap:wrap;gap:10px;align-items:center}.resend-form .muted{font-size:11px}.link-button{font-size:11px;background:none;border:0;padding:0;font-weight:600;color:#257f56}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:24px;margin-bottom:28px}.page-heading h1{margin-top:14px;font-size:33px}.page-heading p{color:var(--muted);font-size:13px;margin-bottom:0}.workspace-tag{display:flex;gap:8px;align-items:center;font-size:11px;border:1px solid var(--line);padding:9px 14px;border-radius:30px;background:#fff}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:17px;margin:30px 0}.stat{background:#fff;border:1px solid var(--line);border-radius:10px;padding:22px}.stat>span{font-size:11px;color:var(--muted);display:flex;align-items:center;gap:7px}.stat strong{display:block;font-size:33px;font-weight:550;line-height:1.3;margin:12px 0 6px;letter-spacing:-1px}.stat small{font-size:10px;color:#8b918c}.inbox{border:1px solid var(--line);background:#fff;border-radius:12px;overflow:hidden}.inbox-toolbar{display:flex;justify-content:space-between;gap:20px;align-items:center;padding:19px 23px;border-bottom:1px solid var(--line)}.product-tabs{display:flex;gap:7px;align-items:center}.tab{padding:9px 16px;border-radius:6px;font-size:11px;border:1px solid transparent;display:flex;align-items:center;min-height:38px}.tab img{max-width:100px;max-height:18px;object-fit:contain}.tab.selected{border-color:#dfe4df;background:#f3f5f3}.tab:hover{background:#f6f8f6}.result-count{color:var(--muted);font-size:10px;white-space:nowrap}.filters{display:flex;gap:12px;padding:20px 23px;border-bottom:1px solid var(--line)}.filters input,.filters select{margin:0!important;padding:10px 12px!important;font-size:11px!important}.search-field{position:relative;max-width:430px;width:100%}.search-field>span{position:absolute;left:12px;top:2px;font-size:24px;color:#828881}.search-field input{padding-left:35px!important}.filters select{width:160px}.table-scroll{overflow:auto}table{border-collapse:collapse;text-align:left;width:100%}th{font-size:9px;text-transform:uppercase;letter-spacing:1px;background:#fbfcfb;color:#7e857f;font-weight:500;padding:15px 22px}td{border-top:1px solid #eff1ef;padding:21px 22px;font-size:11px;vertical-align:middle}tbody tr:hover{background:#fafcfb}.ticket-title{font-weight:600;font-size:12px;max-width:300px;display:block;line-height:1.5}.ticket-meta{display:flex;gap:8px;align-items:center;font-size:9px;color:#8c928e;margin-top:7px;flex-wrap:wrap}.replied{font-size:8px;color:#268256;background:#eef7f1;padding:1px 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input{accent-color:var(--green);margin:0}.product-option img{height:24px;max-width:130px;object-fit:contain;object-position:left}.product-option small{display:block;font-size:9px;color:var(--muted);margin-top:8px;font-weight:400}.upload-box{border:1px dashed #cdd5cf;border-radius:8px;padding:22px;text-align:center;background:#fafcfb;font-weight:400;color:var(--muted);font-size:10px;margin-top:25px}.upload-box strong{display:block;color:var(--ink);font-weight:500;font-size:12px;margin:6px 0}.upload-icon{font-size:22px;color:#688472}.upload-box input{border:0!important;background:none!important;padding:9px 0 0!important;max-width:330px;margin:8px auto 0!important;font-size:11px!important}.file-feedback{display:block;font-size:10px;margin-top:9px;color:#318260;overflow-wrap:anywhere}.form-footer{display:flex;justify-content:space-between;gap:15px;align-items:center;margin-top:25px;padding-top:20px;border-top:1px solid var(--line)}.guidance{padding:25px 7px}.guidance h2{font-size:27px;margin:20px 0 30px;max-width:270px}.guidance>div:not(.guidance-note){display:flex;gap:15px;margin:20px 0}.guidance>div>span{font-size:10px;color:var(--green);margin-top:4px}.guidance p{font-size:12px;color:var(--muted);margin:0}.guidance-note{margin:30px 0 20px;border-left:2px solid #b6cfbf;padding:8px 15px;font-size:11px;color:#65716a;line-height:1.8}.ticket-heading h1{font-size:28px;max-width:850px;overflow-wrap:anywhere}.ticket-heading .eyebrow{color:#6f7771}.ticket-heading .eyebrow span{font-weight:400;letter-spacing:.3px}.ticket-heading>.badge{font-size:11px;padding:8px 15px}.conversation-layout{display:grid;grid-template-columns:minmax(0,1fr) 285px;gap:28px}.conversation-label{display:flex;justify-content:space-between;align-items:center;padding:0 2px 17px}.conversation-label h2{font-size:14px;margin:0}.conversation-label>span{font-size:10px;color:var(--muted)}.message{border:1px solid var(--line);background:#fff;border-radius:10px;padding:25px;margin-bottom:18px}.support-message{border-left:3px solid #52ac81}.message-head{display:flex;align-items:center;gap:12px;margin-bottom:22px}.avatar{width:35px;height:35px;border:1px solid #e0e5e0;background:#f4f6f4;display:grid;place-items:center;border-radius:9px;font-size:12px;flex-shrink:0}.team-avatar{background:#202824;border-color:#202824;color:#b2e6c8}.message-head strong{display:block;font-size:11px;font-weight:600}.message-head small{display:block;font-size:9px;color:#8e968f;margin-top:2px}.message-head time{font-size:9px;color:#90988f;margin-left:auto}.message-body{font-size:13px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere}.attachments{display:flex;flex-wrap:wrap;gap:10px;border-top:1px solid var(--line);padding-top:18px;margin-top:20px}.attachment{display:flex;gap:12px;align-items:center;background:#f7f9f7;border:1px solid #e5e9e5;padding:10px 14px;border-radius:7px;max-width:100%}.attachment-icon{font-size:18px;color:#67796e}.attachment strong{font-size:10px;font-weight:500;display:block;overflow-wrap:anywhere}.attachment small{display:block;font-size:9px;color:var(--muted);margin-top:3px}.reply-panel{padding:25px;border:1px solid var(--line);border-radius:10px;background:#fff;margin-top:26px}.reply-panel>label:first-of-type{font-size:14px}.reply-panel textarea{margin-top:15px;border-color:#e1e7e1}.reply-upload{font-size:10px;font-weight:400;color:var(--muted)}.reply-upload input{font-size:10px!important;border:0!important;padding:0!important;max-width:400px}.ticket-sidebar h2{font-size:13px;margin:0 0 20px}.ticket-sidebar .panel{padding:23px;margin-bottom:17px}dl{margin:0}dt{font-size:9px;color:#8b948d;margin-top:19px;text-transform:uppercase;letter-spacing:.6px}dd{margin:7px 0 0;font-size:11px;overflow-wrap:anywhere}dd small{display:block;color:#828c84;font-size:10px;margin-top:4px}.sidebar-product{height:23px;max-width:135px;object-fit:contain;object-position:left}.status-form{border-top:1px solid var(--line);padding-top:21px;margin-top:24px}.status-form label{font-size:11px}.status-form select{font-size:11px!important;padding:10px!important}.sidebar-note{padding:12px 8px;display:flex;gap:11px;align-items:flex-start}.sidebar-note .green-dot{margin-top:6px}.sidebar-note p{font-size:10px;color:#7c887f}.activity>div{display:flex;gap:10px}.activity>div>.status-dot{color:var(--green);margin-top:8px;flex-shrink:0}.activity p{font-size:10px}.activity small{display:block;font-size:9px;color:var(--muted)}.closed-note{border:1px solid var(--line);border-radius:8px;padding:25px;background:#f0f3f0;text-align:center;margin-top:25px}.closed-note strong{font-size:13px}.closed-note p{font-size:11px;color:var(--muted);margin:8px 0 15px}.privacy{max-width:780px;margin:auto;padding:40px}.privacy h1{font-size:31px;margin-top:19px}.privacy h2{font-size:17px;margin-top:30px}.privacy p{font-size:13px;color:#68716a}.privacy a{text-decoration:underline}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
@media(min-width:1400px){.hero{padding-top:90px;padding-bottom:80px}.hero-visual{margin-left:20px}.page{padding-bottom:85px}}@media(max-width:1000px){.topbar-inner{padding:20px 26px}.page{padding:32px 26px 55px}.wide-page{padding-top:0}.footer{margin:0 26px}.hero{gap:30px;padding:55px 0}.hero-copy h1{font-size:47px}.auth-aside,.auth-panel{padding:32px}.auth-aside h1{font-size:34px}.user-name{display:none}.topbar nav{gap:15px}.hero-visual{padding:22px}.visual-card>strong{font-size:34px}.conversation-layout{grid-template-columns:minmax(0,1fr) 245px}.new-layout{gap:25px;grid-template-columns:minmax(0,1.8fr) 1fr}td,th{padding-left:15px;padding-right:15px}.product-option{padding:15px 10px;gap:8px}.product-option img{max-width:100px}}
@media(max-width:720px){.topbar-inner{padding:18px 20px;gap:15px;flex-wrap:wrap}.brand{gap:13px;font-size:14px}.brand img{width:91px}.topbar nav{gap:14px}.nav-link{font-size:11px}.topbar nav .nav-link[href="https://ailze.co.uk"]{display:none}.page{padding:27px 20px 45px}.wide-page{padding-top:0}.footer{margin:0 20px;flex-direction:column;padding:26px 0}.footer-links{gap:16px}.hero{grid-template-columns:1fr;gap:35px;padding:45px 0}.hero-copy h1{font-size:46px;margin-top:23px}.hero-copy>p{max-width:100%;font-size:14px}.hero-visual{max-width:450px;width:100%}.visual-card>strong{font-size:34px}.visual-card{padding:22px}.visual-icon{margin-bottom:18px}.section-heading{display:block}.section-heading p{margin-top:10px}.product-grid{grid-template-columns:1fr;gap:16px}.product-card{padding:25px}.product-card-head{margin-bottom:25px}.how{grid-template-columns:1fr;gap:25px}.how p{max-width:100%}.auth-shell{grid-template-columns:1fr;margin-top:28px;min-height:0}.auth-aside{padding:28px}.auth-aside h1{font-size:28px;margin:20px 0 12px}.auth-aside>p{display:none}.auth-products{margin-top:10px;max-width:330px;padding:12px 17px}.auth-products img{max-height:23px}.aside-bottom{display:none}.auth-panel{padding:28px}.auth-panel h2{font-size:27px}.page-heading{align-items:flex-start;flex-direction:column;gap:20px}.page-heading h1{font-size:29px}.stats{grid-template-columns:1fr 1fr;gap:12px}.stat{padding:17px}.stat strong{font-size:28px}.inbox-toolbar{padding:14px;flex-wrap:wrap;gap:12px}.tab{padding:8px 12px;font-size:10px}.tab img{max-width:78px;max-height:16px}.filters{padding:14px;flex-wrap:wrap;gap:8px}.search-field{max-width:none}.filters select{flex:1}.filters .btn{padding:8px 20px}th,td{padding:15px;white-space:nowrap}.ticket-title{max-width:230px;white-space:normal}.company-text{white-space:normal}.new-layout{grid-template-columns:1fr;gap:15px}.ticket-form{padding:24px 18px}.guidance{padding:22px 6px}.guidance h2{max-width:100%}.product-choice{gap:10px}.product-option{padding:16px 9px}.product-option img{max-width:100px;height:22px}.product-option small{font-size:8px}.form-footer{flex-wrap:wrap}.form-footer .btn{font-size:11px;gap:8px;padding:12px 15px}.conversation-layout{grid-template-columns:1fr;gap:20px}.ticket-sidebar{grid-row:1}.ticket-sidebar dl{display:grid;grid-template-columns:80px 1fr;gap:10px;align-items:start}.ticket-sidebar dt,.ticket-sidebar dd{margin:0}.ticket-sidebar dt{padding-top:4px}.ticket-sidebar .panel{margin:0;padding:20px}.ticket-sidebar h2{margin-bottom:20px}.ticket-sidebar .activity,.sidebar-note{display:none}.status-form{margin-top:15px;padding-top:15px}.message{padding:20px}.message-head time{font-size:8px}.message-head{gap:9px}.message-head strong{font-size:10px}.avatar{width:29px;height:29px}.reply-panel{padding:20px}.ticket-heading h1{font-size:26px}.ticket-heading{gap:15px}.privacy{padding:26px}.pagination{padding:16px 14px}.product-tabs{gap:2px}.field-row{grid-template-columns:1fr;gap:0}}@media(prefers-reduced-motion:reduce){*{transition:none!important;scroll-behavior:auto!important}}@media print{.topbar,.footer,.reply-panel,.status-form,.breadcrumb,.sidebar-note{display:none}.page{padding:0}.conversation-layout{display:block}.message{break-inside:avoid}.ticket-sidebar{margin-top:20px}body{background:white}}
/* Compact ticket cards on phones keep every field visible without sideways scrolling. */
@media(max-width:720px){.inbox,.table-scroll{max-width:100%;min-width:0}.table-scroll{overflow:visible}table,tbody{display:block;width:100%}thead{display:none}tbody tr{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:11px;position:relative;padding:21px 18px;border-bottom:1px solid var(--line)}td{display:block;min-width:0;padding:0;border:0;white-space:normal}td:first-child{grid-column:1/-1;padding-right:28px}.ticket-title{max-width:100%;font-size:12px}.ticket-meta{font-size:9px}td:nth-child(2){grid-column:1;grid-row:2;align-self:center}td:nth-child(3){grid-column:1/-1;grid-row:3;font-size:11px}td:nth-child(4){grid-column:2;grid-row:2;justify-self:end}td:nth-child(5){grid-column:1/-1;grid-row:4;font-size:9px}td:nth-child(6){position:absolute;top:20px;right:18px}.company-text{max-width:100%}.customer-name{font-size:9px}.footer,.footer small{overflow-wrap:anywhere}.product-tabs{flex-wrap:wrap}.notice{overflow-wrap:anywhere}}